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Frequently Asked Questions

 

 How do I download the designs I just purchased?

  • After you finish checking out, a Thank You page will pop up and there is an orange button that says, Download Design Files. If you want to download the designs to your computer right now, click on that button.

  • It will bring you to your “Library” page. You must be logged into your account to have access to that page.

    Under each design there is a VIEW link. Click on that link for the design you want to download.

  • Under each design there is a button to download the design files.

  • You can access “Your Library” at any time by signing into your account and clicking on “My Downloadable Files”

  • You can also see your order information by clicking on the order number in your account.

  • You will also receive a confirmation email with a link to download your designs if you want to download them at a later time.

  • If you do not see the email, check your SPAM or JUNK folder if you are a new customer and have never received an email from us. 

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    Here are directions for UNZIPPING the file:

           1: Locate the zipped file: Open File Explorer and navigate to the folder containing

    the     .zip file. 

    1. Right-click the file: Right-click on the zipped file you want to unzip. 
    1. Select "Extract All...": Choose the "Extract All..." option from the pop-up menu that appears. 
    1. Choose a destination: A dialog box will appear. By default, the files will be extracted to a new folder in the same location as the .zip file. Click "Browse..." to select a different folder if you prefer. 
    1. Click "Extract": After selecting the destination, click the "Extract" button to begin the process. 
    1. View the extracted files: A new window will open, showing the contents of the unzipped folder. 
    2. Choose the file format you need for your machine, copy it to a USB and load it directly into your embroidery machine.

    *We have to send the files in ZIPPED folders due to the size. Most email providers will not let huge files go through.

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    • If you are still having problems with downloading, the fastest way to reach us is by email. Use the CONTACT US link.
    • If you accidentally lose a copy of a design or designs that you purchased, you can redownload them from your account on our website.
      • Click on "My Account"
      • Click on "My Downloadable Files"
      • Find the design you want to download. The designs you purchased are listed in alphabetical order.
      • Click on "View" next to the design you want to download
      • Scroll down a little past the description of the design and you will see a download button.
    • If you discovered that you have accidentally doubled purchased a design, please email us by using the CONTACT US link so we can send you a refund

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    Where do I type in the DISCOUNT CODE when you are having a sale?

    Go to your shopping cart and click on "Go To Checkout"

    Type the current discount code into the DISCOUNT box.

    Then click APPLY

    You should see the discount applied to your order.

    *If you do not see the dollar amount change, contact us before checking out as you will NOT get the discount on your order. Discounts cannot be applied AFTER checkout and we do not issue them after you check out.

    Choose your payment method.

    Click COMPLETE ORDER.

    • If you need help, please contact us via EMAIL by clicking on the CONTACT US link. We are unable to provide phone assistance at this time.

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    If you try to log into your account using a password, and you get an error message, or try to set up an account and it tells you that email address has already been used, you have probably purchased designs in the past and have not completed the account set-up.  

    If I have been purchasing designs without setting up an account, how do I set one up?

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    Do you offer custom digitizing services?

    • At this time we do NOT offer custom digitizing.

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    Can I resize the designs I purchase on this website?

    • Our designs are carefully digitized to stitch beautifully at the sizes provided. If you resize or edit them, the stitch quality may be affected, and we’re unable to guarantee the results.

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    Will you edit designs or change them by request?

    • We do NOT change or edit designs listed on our website or designs we post a preview of on social media that we are working on. All of our designs are manually digitized so we can ensure the best possible stitch out and sometimes can take hours or days to create. The only time we change a design is if there is a stitching issue with it and we test them so many times before we list them here for sale, that is an extremely rare occurrence.
    • We do however welcome suggestions for NEW designs. You can use the CONTACT US link and send us your idea for a design.

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    Disclaimer:

    We sell machine embroidery design files. You need an embroidery machine to use these files. We do not sell the finished items shown.

    • Our PES files are for PES6 and above. If your machine or software cannot open at least PES6 format, you will need to use a different format.

    It is your responsibility to know what size designs your machine can stitch. This information is found in some machine manuals under: Maximum embroidery field or hoop size limit. *Each embroidery machine has a limit on the size of the designs they can stitch out and that limit is NOT the actual size of the hoop. Please know your limit on design size BEFORE purchasing designs from our website. 

    Our design dimensions are listed in the description for each design. Please check this information against the hoop size limit for your machine.

    Resizing or editing designs may change the way they stitch out. We cannot correct or help with any issues that may arise from changing our designs in any way.

    It is also your responsibility to make sure the design you want to purchase is available in the format you need for your machine. This information is available on each design listing page.

    The files you are purchasing are zipped. The zipped file contains the design files and instructions. We do not provide assistance on how to unzip files and transfer those files to your machine.

    Due to the electronic nature of the files we sell, there is no way to "return" designs and therefore we do not offer refunds, returns or exchanges on our digital files. You agree to this when purchasing our files.