Editing, Resizing & Altering Designs

• We cannot provide troubleshooting or support for designs that have been edited, resized, or altered in any way. This includes adding, removing, moving, or replacing elements within a design, regardless of how minor the changes may seem.

• Even small changes can affect how a design stitches out. Once a design has been opened or modified in embroidery software, we have no way of knowing what changes may have occurred. Some embroidery software can make subtle changes to a design simply by opening or saving the file, even if you did not intentionally edit anything.

• If you experience stitching problems, please download a fresh copy of the original design from our website and stitch it out exactly as provided, without making any modifications.

• For the best results, we recommend the following: Download the design from our website and save it in a folder on your computer. Copy the embroidery file in your machine's required format directly to a USB drive and load it into your embroidery machine without opening or saving it through embroidery software.

We can only troubleshoot designs that are stitched using our original, unaltered embroidery files.