Technical Support

We are always happy to help our customers and want everyone to have a wonderful stitching experience with our designs! If you experience any issues while stitching one of our designs in its original, unmodified form, please don't hesitate to contact us. We're here to help!

All of our designs are carefully digitized and tested to stitch as intended. Adding or removing elements or otherwise modifying our designs is not permitted under our Copyright & Terms of Use Policy. Please see our copyright page for more information.

Resizing or making other changes to a design can affect how it stitches. We cannot guarantee the results or provide technical assistance for designs that have been resized or modified in any way.

While we are happy to assist with issues related to our original designs, we are unable to provide technical support for embroidery machines, embroidery software, or computer-related issues. For those concerns, please contact your machine manufacturer or software provider.

Send us an email at rhonda@astitchintimedesigns.com and include a description of the issue you are having and a photo of the design in the hoop if possible.